Aetheris Atelier — Shipping Policy
Every Aetheris Atelier luminaire and kinetic desk sculpture is inspected, calibrated, and encased in custom-molded high-density protective packaging before dispatch.
1. Complimentary Tracked US & Canada Shipping ($0 Duties)
- Processing & Studio Dispatch: Orders are processed and dispatched within 1–2 business days (24–48 hours).
- Complimentary Tracked Delivery (FREE on All Orders): 5–8 business days across the United States and Canada with full transit insurance, automated email tracking links, and $0 surprise customs or import duties.
- Express Priority Insured Air: Available at checkout for expedited 3–5 business day air delivery.
2. 100V–240V North American & USB-C Hardware Included
All cordless architectural table lamps include an integrated high-capacity lithium-ion cell and braided USB-C charging cable. All plug-in levitating, linear, and horizon fixtures include North American 110V–120V UL/CSA & 100V–240V universal power hardware.
3. Transit Insurance & Concierge Support
Every shipment is 100% insured against transit damage. If a glass shade, solid walnut base, or optical element arrives damaged in transit, email concierge@aetherisatelier.com with your order number for an immediate complimentary replacement.
Studio Location: Aetheris Atelier · Burlington, ON, Canada